Online Class Service
Your use of Online Class Service constitutes a binding agreement to the
following Terms and Conditions. By accessing, using, or engaging with any part of the Online
Class Service, you acknowledge that you have read, understood, and agreed to be legally bound by
these Terms and Conditions in full.
If you do not agree to any part of these Terms and Conditions, you are strictly
prohibited from using the service and must immediately discontinue all access and communication
related to it.
PRIVACY STATEMENT
We are fully committed to protecting your privacy. Your class login credentials
and personal information will be kept strictly confidential and will not be shared with any
third parties or unauthorized individuals under any circumstances. Access to your information is
limited to authorized personnel directly involved in fulfilling your service.
COMMUNICATION
- You MUST respond to all reasonable requests for information regarding your class.
- To avoid losing points on assignments, your timely response to all communications from your
tutor is MANDATORY
SLACK
- ALL COMMUNICATION REGARDING YOUR ONLINE CLASS WILL BE MADE THROUGH SLACK
- You will receive an email regarding instructions on how to use Slack to communicate with
your tutor.
Important Note: Slack has channels and direct
messages. You will be added to a private channel
with your tutor where all communication is required to be done through. Your channel name will
look like this ( your name). Please do not communicate with the tutor through direct messages.
You may only direct message the admin, Aleyah Rose, about any class concerns or payment issues.
FAILURE TO COMMUNICATE
- We will not take responsibility for a low grade due to loss of points as a result of failure
to communicate with your tutor.
- Too many low assignment grades will impact your final grade.
- For the best grade possible, please respond to all messages from your tutor ASAP.
PAYMENT
- Payment for the first week of class is due upfront.
- If your payment has not been made, we have not started on your classes yet.
- You will receive a payment link to submit your first payment via PayPal.
- You will be billed on the same day each week as specified.
- Please note that your payment doesn't necessarily end when your class ends if you
are starting your service in the middle of the class.
PAYMENT FAILURE
- Failure to pay will result in your online class service being cancelled.
- To resume your class after failure to pay, the past due payment plus an upfront payment may
be required.
- We are not responsible for late or missed work due to failure to pay.
CANCELLATION NOTICE
FOR CANCELATIONS DURING THE FIRST WEEK:
Once work has been paid for it is immediately assigned to a tutor and cannot be
cancelled or refunded for 100% of the payment made.
If for any reason you have to cancel before your individual assignment or work
is completed, a partial refund may be issued, based on the circumstance of the
cancellation and how much work has been completed.
All refund decisions are made at the discretion of a representative and
are considered final.
FOR CANCELLATIONS AFTER THE FIRST WEEK:
- If for any reason you are unsatisfied with your tutor's performance, you are able to cancel
your service at any time.
- Cancellation notice must be submitted in writing at least 48 hours prior to your
next scheduled payment.
- We reserve the right to cancel your services at any time due to the following reasons:
- Failure to Communicate
- Class materials not received or missing
- Unsatisfactory class performance
REFUNDS FOR INDIVIDUAL ASSIGNMENTS, QUIZZES, TESTS, AND EXAMS
Once an individual assignment, quiz, test, or exam has been set up, which
includes assigning a tutor or scheduling completion, it is no longer eligible for a full
refund.
If you request cancellation after setup but before completion, a partial refund may be
considered based on:
- – The amount of work already completed
- – Time spent preparing the task
- – How much notice was given
- – The nature of the request
If the work has already been completed and you are dissatisfied with the
outcome, a partial refund may still be issued, depending on the specific circumstances
and
at the discretion of a representative.
All refund decisions are handled on a case-by-case basis and are
final once
determined by a representative.
No Refund Policy for Discounted Services
Due to the deeply discounted nature of the offer, all sales are final. By
purchasing this service, you acknowledge and agree that no refunds, or cancellations will be
provided under any circumstances.
This policy applies regardless of client availability, schedule conflicts, or
changes in personal/business circumstances.
GUARANTEES:
For classes we start on Day/Week 1:
If we do not earn a WEEKLY grade of B or better, you may be eligible for a
partial refund FOR THAT WEEK ONLY if you choose to cancel your service.
- – The refund amount will be determined based on the grade
received, type of assignment, and overall circumstances.
- – A cancellation offer and refund decision will be provided to
you in writing via Slack or text by a representative.
We do not offer full refunds under any circumstances, including
unsatisfactory grades.
- For classes we start after the semester has already begun:
We guarantee to maintain your current grade and/or help you pass the class. If your final
grade falls significantly below your starting point due to our performance, a partial refund
may be considered, at the discretion of a representative.
CLASS MATERIALS AND BOOKS
- Please send all class materials (access to books, logins to external sites, MathLab logins,
library logins, etc) to your private Slack Channel.
- YOU are responsible for purchasing all course materials needed to complete the class.
- Failure to send additional class materials upon request (see “Failure to Communicate”).
PASSWORD CHANGES
- Please notify your tutor of password changes IMMEDIATELY.
- Failure to do so may result in a loss of points and therefore lower your final grade.
